Vector Woodcrafts FAQs
How can I place an order
Once you've chosen your furniture, add them to your shopping cart. Each item has its price listed. The prices of items are not inclusive of VAT. Once you checkout your selected products, and have completed the payment, your order will be confirmed .A payment receipt and order confirmation will be shared to your email. Navigation through our site and order placement has been outlined in the video to your right.
What are the payment options available
We accept payments via bank transfer, credit/debit card, and mobile money platforms such as M-Pesa. Our website provides a secure checkout process for your convenience.
Do you offer customization options for furniture pieces
Yes, we specialize in custom-made furniture. You can choose from a variety of wood types, finishes, dimensions, and designs to create a piece that perfectly suits your needs and preferences.
Can you create furniture pieces based on specific designs or inspirations
Absolutely! We love bringing our customers' unique visions to life. Whether you have a specific design in mind or need assistance in conceptualizing your ideas, our skilled craftsmen are here to turn your vision into reality.
How long does it take to receive a custom-made furniture order
The production time for custom orders varies depending on the complexity of the design and our current workload. On average, it takes between 2 to 8 weeks from the time of order placement to delivery.
Can I visit your workshop to see the craftsmanship firsthand
Unfortunately, we can't accept returns as items are specially chosen and delivered as requested.
What types of wood do you use for your furniture
We primarily use locally sourced and imported hardwoods such as mahogany and mvule for our furniture pieces. These woods are known for their durability and natural beauty.We also use use Mango which represents our environmental commitment while creating beautiful furniture pieces.
Are your materials sustainably sourced
We are committed to sustainability and ethical practices. Our wood is sourced from responsibly managed forests and certified suppliers to ensure minimal environmental impact.
What maintenance is required for solid wood furniture
Solid wood furniture requires minimal maintenance to preserve its beauty and longevity. Regular dusting and occasional polishing with a high-quality wood conditioner are recommended. Avoid placing furniture in direct sunlight or near heat sources to prevent warping or discoloration.
Do you offer warranty or guarantees on your products
Yes, we stand behind the quality of our products. We offer a one-year warranty against manufacturing defects. Please refer to our warranty policy for more details.
What should I do if my furniture arrives damaged
Notify us immediately. Our team will assess and repair the issue promptly. Refunds or replacements are provided if necessary.
Do you deliver outside Nairobi
Yes, we offer nationwide delivery across Kenya. Additional shipping charges may apply for deliveries outside Nairobi. Please contact us for more information.
Is there a catalogue available
You can download our catalogue from the DOWNLOADS section of our website.
How can I address a complaint with my order
Please contact us via email or phone with any concerns. We're dedicated to resolving issues promptly.